Return Policy – PandaBearToy.com

1. Return Eligibility
We accept returns within 30 days of delivery. To qualify:

  • Items must be unused, unstuffed, and in original condition
  • All original tags and packaging must be included
  • Proof of purchase (order number) required

2. Non-Returnable Items
The following cannot be returned:

  • Customized or personalized plush toys
  • Items purchased during clearance sales
  • Gift cards and downloadable products

3. Return Process

  1. Initiate your return at PandaBearToy.com/returns
  2. Pack items securely in original packaging
  3. Affix the prepaid return label (U.S. customers)
  4. Drop at any UPS location

4. Refund Processing

  • Allow 5-7 business days after we receive your return
  • Refunds issued to original payment method
  • Original shipping costs are non-refundable

5. Exchanges
For size/color exchanges:

  1. Return original item following standard process
  2. Place a new order for desired item
  3. We’ll expedite processing upon return receipt

6. Damaged/Defective Items
If you receive a damaged product:

  1. Contact us within 7 days of delivery
  2. Provide photos of the damage
  3. We’ll send replacement or issue full refund

7. International Returns

  • Customer responsible for return shipping
  • Declare as “Returned Goods” to minimize duties
  • Refund excludes original shipping and customs fees

8. Holiday Returns
Extended return window applies for gifts purchased:

  • November 1 – December 24 (return by January 31)

For complete return details, visit PandaBearToy.com/returns